Early or Delayed Flights

No! We track your flight automatically.

What happens:

• Our system monitors your flight in real-time
• Driver pickup time adjusts automatically
• No action needed from you

When to call us:

• Flight cancelled (need to rebook or refund)
• Delay exceeds 3+ hours (we may contact you first)
• You're unsure if we have correct flight number
• You've been rebooked on different flight

Otherwise, relax! We've got it covered.

Call us immediately with your new flight details!

If later flight is same day:

• We update booking to new flight number
• Track new flight and adjust pickup accordingly
• Usually no extra charge (driver just dispatched later)

If next day or significantly later:

• Treated as date change (free if 7+ days from original pickup)
• May incur rescheduling fee if short notice
• Depends on how last-minute the change is

Important: You must notify us! We track your original flight number. If you're on a different flight, we won't know unless you tell us.

Yes, that's what the 90-minute international wait time is for!

Standard wait time (from actual landing):

• 60 minutes for domestic flights
• 90 minutes for international flights

This covers:

• Slow baggage carousel
• Long immigration queues
• Customs inspections or delays
• Busy airport navigation

If you exceed 90 minutes:

• Call us: +61 427 143 612 to let driver know
• Driver will continue waiting
• $20 per 15 minutes fee beyond standard wait

The 90-minute allowance handles 95% of international arrivals without extra fees!

Don't panic! Here's what to do:

Step 1: Check Your Pickup Location

• Domestic: Drivers meet outside arrivals hall near rideshare pickup
• International: Outside international arrivals near taxi rank
• Look for driver with name sign (your name or booking reference)

Step 2: Call the Driver

• Driver's mobile number in your booking confirmation email
• Driver can guide you to exact location
• May be slight variation depending on airport procedures

Step 3: Call Our Dispatch

• If you can't reach driver: +61 427 143 612
• We'll contact driver and coordinate meeting point
• Usually resolves in 2-3 minutes

See our pickup location guide for terminal-specific details.

Possibly, but it depends on driver's schedule:

Short stops (5-10 minutes):

• Quick supermarket run, pharmacy, takeaway food pickup
• Ask driver when you meet – often accommodated at no charge
• Driver's discretion based on next bookings

Longer stops:

• Should be arranged when booking
• Last-minute stops depend on driver availability
• May incur wait time fees ($20 per 15 min)

Important: Flight delays sometimes mean driver is running late for next booking. While we try to accommodate requests, driver may need to proceed directly to your destination to stay on schedule.

Major disruptions (storms, power outages, security incidents) are rare but handled case-by-case:

Flights delayed/cancelled en masse:

• We monitor situation and your specific flight status
• Proactively contact affected passengers
• Offer rescheduling or full refund
• Keep you informed of options

Airport closed/evacuated:

• Pickups rescheduled to when airport reopens
• If closure extends overnight, free date change
• Full refund if you make other arrangements

Ground transport disruptions:

• Road closures, flooding affecting route to your home
• We find alternative routes when possible
• If truly impossible, full refund provided

See our cancellation policy for weather-related cancellation terms.