How to Book

We recommend booking at least 24 hours in advance to guarantee availability and the best vehicle selection. However, we accept bookings as late as 2 hours before pickup, subject to availability. During peak periods (holidays, weekends, major events), booking 48-72 hours ahead is ideal. For corporate or group bookings, 1 week advance notice is recommended.

Yes! You can modify your booking up to 24 hours before pickup at no charge. Changes include pickup time, location, number of passengers, or vehicle type. Log into your account or call us to make changes. Modifications within 24 hours of pickup may incur a small fee depending on the change. Flight time changes are automatically tracked and don't require manual updates.

For online bookings, we require full payment at the time of booking to secure your reservation. This guarantees your vehicle and locks in your pricing. For phone bookings, we may offer a pay-on-day option for regular customers or corporate accounts. All online payments are fully refundable according to our cancellation policy (100% refund if cancelled 7+ days in advance).

You can make a booking without a flight number by selecting "flight details to be provided" during booking. However, you must provide your flight number at least 24 hours before pickup. Without it, we can't track flight delays, and your driver will arrive at the originally scheduled time regardless of flight delays. We recommend booking once you have flight details to ensure the best service.

Absolutely! When booking online, there's an option to add a return journey. Booking both trips together often qualifies for a 10% discount on the return leg. You can also book return trips separately if you're unsure of your return date/time. Return trips are treated as separate bookings and have their own confirmation numbers, but they're linked in our system.

Yes, absolutely. We use bank-grade SSL encryption and a PCI-DSS compliant payment gateway. Your card details are never stored on our servers - they go directly to our secure payment processor. We never see your full card number or CVV. You'll see the padlock icon in your browser during payment, confirming the connection is secure. We also accept PayPal if you prefer not to enter card details.

Contact us immediately! If you notice an error right after booking, call us during business hours or use the "Modify Booking" link in your confirmation email. Common mistakes (wrong date, incorrect address, wrong number of passengers) can usually be corrected within a few hours at no charge. The sooner you notify us, the easier it is to fix. For urgent changes within 24 hours of pickup, call us directly rather than using email.

Yes! You can book for someone else - just enter the passenger's name and contact details during booking. This is common for corporate bookings, gift vouchers, or when family members book for each other. Make sure to provide the actual passenger's mobile number so the driver can contact them directly on service day. The person who books receives the confirmation email, but SMS notifications go to the passenger.