Refund Policy

Clear timelines and simple steps for cancellations, changes, and refunds.

Policy Overview

We aim to be fair and transparent. If your plans change, you may be eligible for a refund based on when you cancel and the costs already incurred. This policy should be read alongside our Terms & Conditions and Cancellation Policy.

Who Is Eligible

Bookings made directly with Airport Shuttle Blacktown (website, phone, or email).
Corporate account trips are covered by account terms; see Corporate Transfers.
Third‑party bookings must request refunds from the original platform.

Refund Windows

7+ Days Before Pickup

100% refund of the fare paid.
No admin fee for standard bookings.

3–6 Days Before Pickup

50% refund of the fare paid.
Option to convert to credit for 12 months.

24–48 Hours Before Pickup

25% refund of the fare paid.
Option to convert to credit for 12 months.

Within 24 Hours / No‑Show

Generally non‑refundable due to driver allocation.
We’ll review exceptional circumstances; see Special Cases.

Tip: If your flight time changes, we may be able to reschedule instead of refunding. See Flight Tracking Policy and Early or Delayed Flights.

Changes, Credits & Modifications

Rebooking Instead of Refund

You can move your booking (subject to availability). Fare differences may apply. Credits are valid for 12 months and can be used for Private Shuttle or Group Transfers.

Multi‑Leg & Return Trips

Refunds apply per leg. If one leg is used and the other cancelled inside the window, only the unused leg is assessed for refund.

How to Request a Refund

Email or call us with your booking reference and reason for refund (Contact).
We will confirm eligibility based on the time window and terms.
Approved refunds are processed to the original payment method.

Processing Times

Card/PayPal: 5–7 business days to appear on your statement.
Cash payments: refunded via bank transfer (allow 3–5 business days after details are received).
We’ll email a confirmation and updated tax invoice; see Payment Options.

Special Cases

Airline Cancellations & Diversions

If your flight cancels or diverts, contact us as soon as possible. We prioritise rebooking. Refunds then follow the Cancellation Policy and this policy.

Weather & Force Majeure

Events outside our control may limit service. We’ll try to reschedule first; otherwise, we’ll apply fair refunds/credits in line with our Terms & Conditions.

No‑Shows

If the passenger is unavailable at pickup and cannot be reached after reasonable attempts, the trip may be treated as a no‑show and is generally non‑refundable.

Corporate Accounts

Corporate refunds/credits follow the account agreement and monthly invoicing rules; see Corporate Transfers.

Payment Methods & Refund Routes

Credit/Debit Cards

Refunds go back to the same card used for payment. Processing time depends on your bank.

PayPal

Refunds return to your PayPal balance or original funding source.

Cash

We refund by bank transfer. Please provide account details securely.

Bank Transfer

Refunds are sent back to the same account where possible, or a nominated account with proof of payment.

Fees & Deductions

We don’t charge card surcharges; see Payment Options.
Parking/waiting already incurred may be deducted where applicable.
Any special arrangements (e.g., premium parking) will be itemised on your updated invoice.

Refunds vs Vouchers

Prefer to travel later? We can issue a 12‑month travel credit or accept Gift Vouchers for a future booking, depending on the case.

Related Services & Useful Links

Cancellation Policy Terms & Conditions Payment Options Flight Tracking Policy Early or Delayed Flights How to Book Private Shuttle Group Transfers FAQs Reviews Special Offers

Need Help With a Refund?

Contact our team with your booking reference — we’ll review and respond quickly.