Terms and Conditions

1Definitions

In these Terms and Conditions:

• "We," "Us," "Our," "Company" means Airport Shuttle Blacktown, the trading name for our shuttle service operations
• "You," "Your," "Passenger" means the person booking the service and/or traveling in our vehicles
• "Booking" means a confirmed reservation for shuttle transport services
• "Service" means the shuttle transport service provided by us
• "Vehicle" means any sedan, van, or minibus operated by us for passenger transport
• "Driver" means our employee or contractor operating the vehicle
• "Pickup Time" means the agreed time we arrive at the pickup location
• "Pickup Location" means the address specified in the booking for passenger collection
• "Destination" means the address specified in the booking for passenger drop-off

2Booking Terms

2.1 Making a Booking

• Bookings can be made via phone, email, online booking form, or our website
• All bookings are subject to vehicle availability
• A booking is confirmed only when you receive written confirmation (email or SMS) from us
• You must provide accurate information including pickup/drop-off locations, passenger numbers, and contact details
• You are responsible for any errors in the booking information you provide

2.2 Booking Information Required

• Full name of passenger or booking contact
• Valid phone number and email address
• Complete pickup address including suburb and postcode
• Complete destination address
• Pickup date and time
• Number of passengers (adults, children, infants)
• Amount and type of luggage
• Flight details (for airport transfers)
• Any special requirements or requests

2.3 Minimum Age

• The person making the booking must be at least 18 years old
• Passengers under 18 may travel if accompanied by a responsible adult or with written parental consent
• Unaccompanied minors must be pre-approved by us and may incur additional supervision requirements

2.4 Booking Confirmation

• You will receive booking confirmation via email and/or SMS
• Confirmation includes booking reference number, pickup time, driver details, and service terms
• You should review confirmation immediately and notify us of any errors within 24 hours
• Keep booking reference number for all communications regarding your booking

3Payment Terms

3.1 Payment Methods

• We accept payment via credit card, debit card, bank transfer, and cash (to driver)
• Payment can be made at time of booking (prepayment) or on completion of service
• Corporate accounts may have invoice payment terms (Net 30 or as agreed)
• Some bookings may require prepayment or deposit

3.2 Pricing

• All prices quoted are in Australian Dollars (AUD) and include GST
• Quoted prices are valid for the specific route, date, and vehicle type at time of quote
• Prices may change due to route modifications, passenger number changes, or vehicle upgrades
• Toll charges are included in quoted prices for standard routes
• Wait time fees may apply if driver waits beyond scheduled time (see Section 9)
• After-hours surcharges may apply for pickups between midnight and 5am

3.3 Payment Processing

• Credit card payments are processed securely through our payment provider
• We do not store credit card details on our systems
• Payment confirmation is sent via email upon successful transaction
• Failed payments will result in booking cancellation unless alternative payment arranged within 24 hours

3.4 Receipts and Invoices

• Tax invoices/receipts provided upon request
• Corporate clients receive monthly invoices for account bookings
• All invoices include our ABN and GST details

4Service Delivery

4.1 Pickup Service

• Driver will arrive at pickup location at the scheduled time (typically 5-10 minutes early)
• For door-to-door service, driver comes to your specified address
• Driver will call or message upon arrival
• Standard wait time is 10 minutes from scheduled pickup time
• For airport arrivals, we track flights and adjust for delays automatically
• Airport arrival wait time is 60 minutes from actual landing time (domestic) or 90 minutes (international)

4.2 Route and Journey

• Driver determines the most efficient route to destination
• Route may vary due to traffic, road closures, or other conditions
• Passengers may request specific route if preferred (subject to driver approval)
• Journey time estimates are approximate and not guaranteed
• We are not liable for delays due to traffic, accidents, weather, or other factors beyond our control

4.3 Shared vs Private Service

• Shared Shuttle: May include other passengers; slight detours for multiple pickups/drop-offs
• Private Shuttle: Exclusive vehicle; direct route; no other passengers
• Service type confirmed in booking confirmation
• Shared service passengers should expect up to 30 minutes additional travel time for other stops

4.4 Vehicle Type

• We provide the vehicle type confirmed in your booking (sedan, SUV, 7-seater, 13-seater)
• We reserve the right to substitute a similar or larger vehicle if original vehicle unavailable
• Upgrades to larger vehicles provided at no extra charge if required due to our operational needs
• Downgrades (smaller vehicle) only with customer consent and appropriate price adjustment

5Cancellation and Refunds

Our cancellation and refund policy is detailed separately. Key points:

• 7+ days notice: 100% refund or free rescheduling
• 3-6 days notice: 50% refund or free rescheduling
• 24-48 hours notice: 25% refund or travel credit
• Under 24 hours: No refund, 50% credit for future booking
• No-shows (passenger not present): No refund or credit

Full details in our Cancellation Policy.

6Passenger Responsibilities

6.1 Being Ready for Pickup

• Be at pickup location 5 minutes before scheduled time
• Have luggage packed and ready for loading
• Ensure phone is charged and turned on for driver contact
• Provide access information for secure buildings, gated communities, etc.
• Inform us immediately if running late

6.2 Accurate Information

• Provide correct passenger numbers at time of booking
• Notify us of luggage exceeding standard amounts (see luggage guidelines)
• Inform us of any mobility requirements or special needs
• Provide correct flight details for airport transfers
• Update us immediately if booking details change

6.3 Compliance with Laws

• Passengers must comply with all road rules and safety regulations
• Seatbelts must be worn by all passengers at all times
• Child restraints/booster seats must be provided by passenger as required by NSW law
• No smoking in vehicles
• No consumption of alcohol during journey
• No illegal substances or activities

6.4 Children and Infants

• Parents/guardians responsible for providing appropriate child restraints
• Children must be supervised by accompanying adults
• Infants must be in approved car seats
• See our traveling with children guide for requirements

7Luggage and Belongings

7.1 Luggage Limits

• Standard allowance: 1 large suitcase + 1 carry-on per passenger
• Excess luggage must be declared at booking to ensure vehicle capacity
• Oversized items (surfboards, bikes, large equipment) require pre-approval
• We reserve the right to refuse luggage that doesn't fit safely in vehicle
• See full details in our Luggage Guidelines

7.2 Prohibited Items

The following are strictly prohibited:

• Illegal drugs or substances
• Weapons or explosives
• Hazardous materials (flammable liquids, corrosives, etc.)
• Live animals (except approved service animals - see below)
• Items that pose safety risk to driver or passengers

7.3 Service Animals and Pets

• Registered service animals (guide dogs, assistance animals) welcome with advance notice
• Pets allowed only with prior approval - see our pet travel policy
• Pet carriers may be required for small animals
• Additional cleaning fees may apply for pet transport

7.4 Lost Property

• We are not liable for lost, stolen, or damaged personal belongings
• Passengers responsible for ensuring all items removed from vehicle
• Lost items found by driver held for 30 days
• Contact us immediately if you discover items left in vehicle
• We attempt to reunite passengers with lost items but cannot guarantee return
• Return postage/delivery fees may apply for lost item returns

8Liability and Insurance

8.1 Our Liability

• We maintain comprehensive public liability and passenger insurance
• All vehicles fully insured for passenger transport
• Our liability limited to extent permitted by Australian Consumer Law
• We are not liable for indirect, consequential, or incidental damages
• Our total liability limited to the amount paid for the specific booking in question

8.2 Insurance Coverage

• Passenger injury covered by our insurance policy
• Third-party property damage covered
• Coverage subject to policy terms and exclusions
• Passengers responsible for their own travel insurance for trip cancellations, medical expenses abroad, etc.

8.3 Limitations of Liability

We are not liable for:

• Delays caused by traffic, accidents, weather, road closures, or other events beyond our control
• Missed flights, connections, or appointments due to delays
• Loss or damage to luggage or personal belongings (except as covered by insurance)
• Illness or injury not caused by our negligence
• Losses arising from passenger's failure to follow these terms
• Actions of third parties (other drivers, airport staff, etc.)

8.4 Passenger Indemnity

You agree to indemnify us against:

• Any damage to vehicle caused by your actions or negligence
• Cleaning costs for excessive mess or damage
• Costs arising from your breach of these terms
• Legal costs if your actions result in claims against us

9Delays and Disruptions

9.1 Traffic and Road Conditions

• Journey times are estimates only and not guaranteed
• We are not liable for delays due to traffic, accidents, or road conditions
• Drivers aim to arrive on time but cannot control external factors
• We recommend allowing extra time for time-sensitive appointments
• For airport transfers, we suggest arriving 2-3 hours before domestic flights, 3-4 hours for international

9.2 Flight Delays

• We track all flights automatically for airport arrival pickups
• Driver pickup time adjusted automatically for flight delays
• No extra charge for flight delay adjustments
• See our flight delay policy for full details

9.3 Wait Time

• Pickups (non-airport): 10 minutes standard wait time included from scheduled pickup time
• Airport Arrivals: 60 minutes wait time from actual landing (domestic), 90 minutes (international)
• Excess Wait Time: $20 per 15 minutes beyond standard wait time
• Booking Modifications: If delays extend beyond 60 minutes, we may need to reschedule or reassign vehicle

9.4 Vehicle Breakdowns

• In rare event of vehicle breakdown, we arrange replacement vehicle immediately
• If replacement causes significant delay, partial or full refund provided
• We are not liable for consequential losses (missed flights, etc.) but will make best efforts to minimize impact

10Passenger Conduct

10.1 Expected Behavior

Passengers must:

• Treat driver and other passengers with respect and courtesy
• Follow driver's reasonable instructions regarding safety and vehicle operation
• Remain seated with seatbelts fastened during journey
• Keep noise at reasonable levels
• Refrain from any behavior that distracts or endangers the driver

10.2 Prohibited Behavior

The following behaviors are strictly prohibited:

• Verbal abuse, harassment, or threatening behavior toward driver or passengers
• Physical violence or intimidation
• Discrimination based on race, religion, gender, sexuality, disability, or any protected characteristic
• Smoking (including e-cigarettes) in vehicle
• Consumption of alcohol during journey
• Use or possession of illegal drugs
• Deliberate damage to vehicle or property
• Any illegal activity

10.3 Intoxicated Passengers

• We reserve the right to refuse service to visibly intoxicated passengers
• Passengers must not be so intoxicated they cannot care for themselves
• Vomiting or soiling vehicle will incur cleaning fees ($100-250 depending on severity)
• Passenger responsible for any damage caused while intoxicated

10.4 Right to Refuse or Terminate Service

We reserve the right to:

• Refuse service to any passenger who violates these terms
• Terminate journey if passenger behavior poses safety risk
• Contact police if illegal activity suspected or safety threatened
• Ban passengers from future service for serious violations

No refund provided if service refused or terminated due to passenger's violation of terms.